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FEC believes a satisfied customer is a repeat customer, so the focus is placed on delivering a complete quality product on time, every time.  Our tradition of supporting customers at every level is based on a technical staff dedicated to providing quick and complete solutions to customer issues, while the service department is committed to fast turn around times on any RMA repairs that may occur.  By using a formal program to acquire and monitor all customer satisfaction results, FEC’s management ensures that all customer needs are met.


By using industry recognized programs, FEC reaffirms its commitment to the ISO 9001 registration it has maintained since 1999.  Adherence to the guidelines set forth by ISO 9001 standard ensures that FEC is continually reviewing its processes and looking for ways to enhance product quality and customer satisfaction.  Our goal is to provide continual improvement in the quality of our products, services and our management system.  A key factor in attaining our goal is our commitment to complying with requirements and providing high quality products to our customers.


The FEC warranty policy can be found here: Warranty Policy



The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders.

While meeting statutory and regulatory requirements related to the product. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies. ISO 9000 deals with the fundamentals of quality management systems.

Including the eight management principles on which the family of standards are based, ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfill.