An RMA (Return Material Authorization) is required for any item(s) sent back to FEC for warranty, repair, calibration, etc. Clearly mark the RMA number on the outside of the box before shipping. ALL incoming repairs require evaluation prior to other repair services performed. (excluding tool calibration). Upon receiving an RMA shipment, FEC’s repair department will verify part number, serial number (if applicable) and warranty status. If the part is deemed out of warranty, then a minimum evaluation fee of $375.00 will apply. After evaluation, the customer will be notified of the extent of the repair required and will authorize/reject the repair prior to any further work performed. Once the repair is authorized, any parts required for the repair will be ordered (if necessary), and then the repair will be completed. If a part is deemed un-repairable after evaluation, the evaluation fee will be waived ONLY if a new unit is purchased.
REQUEST AN RMA NUMBER
Please call FEC’s service and support department 586-580-2622 to request an RMA over the phone.
Please have the following information available if possible:
- Your company name
- Your name
- Part number
- Sales order or job number (if applicable)
- Serial number (if applicable)
You can also send an email with the above information and any other pertinent information to receive an RMA number. Clearly mark the RMA number on the outside of the box before shipping.
Supplemental RMA Information
To help expedite warranty repairs, please fill out this form and place it with the repair items you are returning. This information is used to speed the diagnosis / repair of your product and aid the repair technician in any special requirements.
Processing may be delayed on equipment returned without a valid RMA number having been issued in advance. Also, FEC may not accept delivery and reserve the right to refuse such shipments. Refused shipments will be returned to the shipper collect freight.
NON WARRANTY REPAIR
Out-of-warranty repairs will be performed for an evaluation fee as well as any additional parts / labor deemed necessary for the repair.
All material shipped back to FEC requires an RMA number before shipping the equipment to FEC. (Follow the RMA procedure for returning equipment to FEC).
Additional set-up charges may be imposed for repairs to obsolete equipment. All shipping charges to/from FEC will be the responsibility of the customer. Warranty of the non-warranty repair is described in the Warranty Policy.
FEC will verify warranty status of your part once it arrives at FEC. If you would like to know if your part is still in its Warranty period before shipping, please contact FEC. Then follow RMA procedures to return your defective product to FEC.
For warranty repairs, please contact FEC’s Customer Service within the warranty period. If repair service is required, FEC will issue a Return Material Authorization Number (RMA Number).
FEC warrants it’s products are free from defects in materials and workmanship for the duration of the warranty period. At its discretion, FEC will repair or replace any defective FEC product at no charge. See the Warranty Policy for a detailed explanation of warranty coverage of a repaired part.
Returning Warranty Items
Warranty parts are to be returned to FEC freight pre-paid by the customer. Follow the RMA procedure to return the goods. Products are to be shipped in the original shipping container when available. If original shipping containers are not available, package the part to protect the part from shipping damage. FEC does not cover shipping damage under warranty.
Clearly mark the RMA number on the outside of the box before shipping. FEC will return the repaired warranty part freight ground pre-paid. Expedited shipments (Next Day or 2nd Day) will be the responsibility of the customer.
DID YOU KNOW?
Did you know that the RMA number speeds the processing and identification of your repair? Did you know that preventative maintenance & trouble shooting procedures can be found in all FEC product manuals?