FEC believes a satisfied customer is a repeat customer, so the focus is placed on delivering a complete quality product on time, every time. Our tradition of supporting customers at every level is based on a technical staff dedicated to providing quick and complete solutions to customer issues, while the service department is committed to fast turn around times on any RMA repairs that may occur. By using a formal program to acquire and monitor all customer satisfaction results, FEC’s management ensures that all customer needs are met.
PROGRAMS & POLICY
By using industry recognized programs, FEC reaffirms its commitment to the ISO 9001 registration it has maintained since 1999. Adherence to the guidelines set forth by ISO 9001 standard ensures that FEC is continually reviewing its processes and looking for ways to enhance product quality and customer satisfaction. Our goal is to provide continual improvement in the quality of our products, services and our management system. A key factor in attaining our goal is our commitment to complying with requirements and providing high quality products to our customers.